Imagine calling 112 in an emergency but you can only talk — no video, no photos, no text chat. That's the reality today because emergency systems still run on phone-era technology. EMYNOS built a platform that lets people reach emergency services through video calls, text, social media, and even smart car systems, all over the internet. They tested it across 8 countries and proved it works in real-world conditions, reaching technology readiness level 7.
Emergency call centers across Europe are stuck on legacy phone technology — they can only accept voice calls and SMS. As telecom networks shift to IP-based infrastructure, 112 services risk falling behind, unable to accept video, photos, or social media reports from citizens. This creates a dangerous gap between how people communicate every day and how they can reach help in an emergency.
EMYNOS built a Next Generation emergency communications platform that accepts rich-media calls combining voice, text, and video over IP networks. The system includes intelligent call routing, caller location retrieval, hoax call prevention, disability accessibility, social media integration, and IP-based eCall for connected vehicles. Both laboratory integration and operational trial results were delivered.
If you are a telecom operator rolling out VoIP and IP-based infrastructure — this project developed a Next Generation 112 platform that routes emergency calls with voice, video, and text over your existing IP network. It handles call routing to the closest available center and supports caller location retrieval. The system was validated at TRL 7 across a consortium of 13 partners in 8 countries.
If you are an automotive company required to support eCall emergency systems — this project demonstrated how IP-based eCall can go far beyond the current analog modem with limited data. EMYNOS enables audio-video calls from vehicles to emergency centers, complementing location data with photos and videos. The platform was tested in both laboratory and operational trial environments.
If you are a company supplying software or infrastructure to 112/911 call centers — this project built a working platform that handles rich-media emergency calls across PCs, TVs, mobile devices, and assistive devices for people with disabilities. It integrates social media monitoring, hoax call prevention, and WebRTC-based communication. The system was validated with 6 industry partners directly involved in the consortium.
The full R&D program was funded with EUR 4,130,493 across 13 partners. Deployment costs for a single call center would be a fraction of that, but specific per-unit pricing is not available from the project data. Contact the coordinator for licensing or integration quotes.
The platform was designed to work across heterogeneous devices — PCs, TVs, mobiles, assistive devices — using standard protocols like SIP, IMS, and WebRTC. It was tested across 8 countries with partners including a telecom operator, satellite operator, and VoIP provider. Based on available project data, the architecture supports call routing and redirection to the closest available center, which is essential for national-scale deployment.
The consortium of 13 partners across 8 countries jointly developed the platform under an EU Research and Innovation Action (RIA). IP ownership follows standard EU grant rules, typically shared among contributing partners. Fraunhofer (Germany) coordinated the project and would be the first point of contact for licensing discussions.
The project was specifically designed to fulfill regulatory requirements for Next Generation emergency services as telecom operators migrate to broadband IP infrastructure. It addresses key mandates including caller location retrieval, accessibility for people with disabilities, and eCall compliance. Based on the objective, the system was validated in an operational environment at TRL 7.
The platform supports standard telecom protocols (SIP, IMS, WebRTC), which should allow integration with existing IP-based infrastructure. The project completed laboratory integration testing and operational trials over a 30-month period from 2015 to 2018. Based on available project data, specific integration timelines for individual deployments would depend on your current infrastructure.
The project ended in February 2018 with Fraunhofer as coordinator. The consortium included 6 industry partners and 6 SMEs with complementary expertise in telecom, satellite, VoIP, and eCall testing. Based on available project data, commercial support would need to be arranged directly with consortium members.
The project produced laboratory integration results where components from different partners were combined and tested. This was followed by operational trial results validating the full platform. The objective states the demonstrator was validated in an operational environment at TRL 7.
The EMYNOS consortium is well-structured for moving technology toward market. Of 13 partners across 8 countries, 6 are industry players and 6 are SMEs, giving a 46% industry ratio — significantly above average for EU research projects. The mix includes a telecom operator, satellite operator, VoIP provider, and eCall testers, meaning the full emergency services supply chain is represented. Fraunhofer, one of Europe's largest applied research organizations, coordinated the effort from Germany. With partners spanning Austria, Belgium, Germany, Greece, Spain, Poland, Romania, and Turkey, the platform was designed for cross-border European deployment from the start.
Fraunhofer Gesellschaft (DE) coordinated — contact their ICT or emergency communications division for licensing and partnership inquiries.
Want an introduction to the EMYNOS team? SciTransfer can connect you with the right consortium partner for your specific use case — whether telecom integration, eCall deployment, or call center modernization.
