SciTransfer
UPPER · Project

Digital Tools and Strategies to Increase Public Transport Ridership and User Satisfaction

transportTestedTRL 6

Imagine if city buses and trains worked like a perfectly tuned orchestra, adjusting in real-time to where people actually are. This project builds a digital toolkit to help cities stop guessing and start using real data to plan routes and schedules. It's like giving city planners a GPS for the future of urban movement to make public transit the easiest choice for everyone.

By the numbers
30%
Target increase in public transport use
25%
Target increase in user satisfaction
84
Number of push and pull measures implemented
10
Number of project sites/living labs
The business problem

What needed solving

City transport operators struggle with low ridership and poor user satisfaction because schedules don't match actual demand and urban planning is disconnected from user behavior.

The solution

What was built

A toolkit of 7 IT tools (U-TWIN, U-SIM, U-NEED, U-GOV, U-KNOW, U-TRANSFER, U-SUMP) including a demand-based scheduling optimizer and a digital platform for testing mobility measures.

Audience

Who needs this

Municipal transport authoritiesPublic bus and rail operatorsUrban mobility consultantsSmart city software developers
Business applications

Who can put this to work

Urban Planning Software
SME
Target: SaaS provider for city management

If you are a software provider dealing with outdated city planning tools — this project developed U-TWIN and U-SUMP that allow planners to use data-based planning to reach climate-neutrality. This enables the creation of digital twins for urban mobility.

Public Transport Operations
enterprise
Target: Bus or Rail Operator

If you are a transport operator dealing with inefficient vehicle scheduling — this project developed a tool for optimizing scheduling based on demand forecast and congestion. This aims to increase public transport use by >30%.

Mobility Services
mid-size
Target: MaaS (Mobility as a Service) App Developer

If you are an app developer dealing with fragmented multimodal data — this project developed the U-SIM and U-NEED tools to better understand user behavior and emerging needs. This helps in designing services that increase user satisfaction by >25%.

Frequently asked

Quick answers

What is the cost or pricing for the U-tools?

Based on available project data, no specific pricing or commercial cost for the toolkit is mentioned as it is an EU-funded research project.

Can these tools be scaled to any city?

The project is demonstrating these tools in 10 project sites (5+5 living labs and twinning sites), suggesting a design intended for multi-city scaling.

Who owns the IP or licensing for the U-TWIN platform?

Based on available project data, the IP and licensing terms are not specified, though the platform is being created by ETRA based on project requirements.

How does this integrate with existing city data?

The project uses data models, data exchanges, and protocols within the U-TWIN solution to integrate various mobility data streams.

What is the timeline for the final tool delivery?

The project runs from 2023-01-01 to 2026-12-31, with key tool revisions and testing scheduled for month 28 (M28).

Consortium

Who built it

The consortium is heavily weighted toward practical application, featuring 43 partners across 10 countries. With 16 industry partners (including 10 SMEs) and 21 'Other' entities (likely city authorities), the project has a 37% industry ratio, ensuring that the developed tools are grounded in operational reality rather than just academic theory.

How to reach the team

Contact the Union Internationale des Transports Publics (UITP) in Belgium.

Next steps

Talk to the team behind this work.

Contact us to explore licensing opportunities for the U-TWIN and U-SIM toolkits.

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