If you are a vehicle developer dealing with low user adoption due to accessibility gaps — this project developed a Knowledge Map Explorer that identifies specific needs of vulnerable users. This allows you to build features that people actually want and can use.
User-Centric Design Tools for Inclusive Automated Public Transport Services
Imagine building a self-driving bus system without knowing if elderly people or wheelchair users actually feel safe using it. This work gathers real-world feedback from thousands of people to create a guidebook for engineers. It ensures that future automated shuttles are designed for everyone, not just the tech-savvy.
What needed solving
Automated transport systems often fail because they are designed for the 'average' user, ignoring the needs of elderly or disabled people. This leads to low adoption rates and wasted investment in technology that people find inaccessible.
What was built
A Knowledge Map Explorer for consulting user attitudes, a simulation platform for accessibility assessment, and a set of decision support tools for designers.
Who needs this
Who can put this to work
If you are a city transport operator dealing with the challenge of deploying automated shuttles in rural or urban areas — this project developed decision support tools based on 4,487 survey responses. These tools help you plan routes and services that are equitable for all citizens.
If you are a consultancy dealing with the social acceptance of new mobility tech — this project developed validated engagement methodologies and simulation platforms. You can use these to predict how citizens in different European territories will react to automated mobility.
Quick answers
What is the cost or price for implementing these tools?
Based on available project data, no specific pricing or cost structures for the tools are provided.
Can this be scaled to an industrial level?
The project tested its approach across 4 European territories (Germany, Greece, UK, Netherlands), suggesting the methodology is scalable across different regulatory and social environments.
What are the IP and licensing terms for the Knowledge Map Explorer?
The project provides an open-access Knowledge Map Explorer, implying the data is available for public consultation.
How does this help with transport regulations?
Based on available project data, the project provides recommendations for large-scale demonstrators to ensure services are inclusive and equitable, which aligns with accessibility mandates.
How long does it take to integrate these insights into a product?
The project ran from 2022-09-01 to 2025-08-31, indicating a multi-year research and validation cycle to produce the final decision support tools.
Who built it
The consortium is highly diversified with 14 partners across 7 countries. While dominated by academic and research entities (6 total), it includes a 14% industry ratio with 2 industrial partners and 4 SMEs, ensuring that the user-centric findings are grounded in practical business and technical constraints.
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Contact us to access the Knowledge Map Explorer data for your product roadmap.