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SINFONICA · Project

User-Centric Design Tools for Inclusive Automated Public Transport Services

transportTestedTRL 5

Imagine building a self-driving bus system without knowing if elderly people or wheelchair users actually feel safe using it. This work gathers real-world feedback from thousands of people to create a guidebook for engineers. It ensures that future automated shuttles are designed for everyone, not just the tech-savvy.

By the numbers
4,487
survey responses collected across Europe
4
European territories for co-creation
14
consortium partners
The business problem

What needed solving

Automated transport systems often fail because they are designed for the 'average' user, ignoring the needs of elderly or disabled people. This leads to low adoption rates and wasted investment in technology that people find inaccessible.

The solution

What was built

A Knowledge Map Explorer for consulting user attitudes, a simulation platform for accessibility assessment, and a set of decision support tools for designers.

Audience

Who needs this

Autonomous shuttle manufacturersCity transport plannersMobility-as-a-Service (MaaS) providersAccessibility consultants
Business applications

Who can put this to work

Automotive Manufacturing
enterprise
Target: Autonomous Vehicle Developer

If you are a vehicle developer dealing with low user adoption due to accessibility gaps — this project developed a Knowledge Map Explorer that identifies specific needs of vulnerable users. This allows you to build features that people actually want and can use.

Public Transport
any
Target: Municipal Transit Authority

If you are a city transport operator dealing with the challenge of deploying automated shuttles in rural or urban areas — this project developed decision support tools based on 4,487 survey responses. These tools help you plan routes and services that are equitable for all citizens.

Urban Planning
SME
Target: Smart City Consultancy

If you are a consultancy dealing with the social acceptance of new mobility tech — this project developed validated engagement methodologies and simulation platforms. You can use these to predict how citizens in different European territories will react to automated mobility.

Frequently asked

Quick answers

What is the cost or price for implementing these tools?

Based on available project data, no specific pricing or cost structures for the tools are provided.

Can this be scaled to an industrial level?

The project tested its approach across 4 European territories (Germany, Greece, UK, Netherlands), suggesting the methodology is scalable across different regulatory and social environments.

What are the IP and licensing terms for the Knowledge Map Explorer?

The project provides an open-access Knowledge Map Explorer, implying the data is available for public consultation.

How does this help with transport regulations?

Based on available project data, the project provides recommendations for large-scale demonstrators to ensure services are inclusive and equitable, which aligns with accessibility mandates.

How long does it take to integrate these insights into a product?

The project ran from 2022-09-01 to 2025-08-31, indicating a multi-year research and validation cycle to produce the final decision support tools.

Consortium

Who built it

The consortium is highly diversified with 14 partners across 7 countries. While dominated by academic and research entities (6 total), it includes a 14% industry ratio with 2 industrial partners and 4 SMEs, ensuring that the user-centric findings are grounded in practical business and technical constraints.

How to reach the team

Contact Universita Degli Studi Di Modena e Reggio Emilia

Next steps

Talk to the team behind this work.

Contact us to access the Knowledge Map Explorer data for your product roadmap.

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