Imagine if the people using a service could actually help design how it works, rather than just following rules made in a distant office. This work looks at how people with disabilities or youth at risk can actually change the services they use. It's like moving from a 'take it or leave it' menu to a system where the customers help write the recipes.
Social services are often designed by officials in offices, leading to a gap between the service provided and the actual needs of the users. This results in inefficiency, citizen dissatisfaction, and public protests.
A series of research reports (105 and 90 pages) and co-designed innovations to integrate citizen feedback into social service delivery.
If you are a software provider dealing with low user retention in mental health tools — this project developed co-design innovations that help services better utilize citizen knowledge to improve delivery.
If you are a local government office dealing with frequent citizen complaints and protests — this project developed tailored innovations to expand how citizen voice is integrated into decision-making.
If you are an NGO dealing with outdated program designs that don't meet user needs — this project developed methods to analyze and apply citizen-led public actions to change service delivery.
Based on available project data, no specific pricing or cost models for the resulting innovations are provided.
The project tests innovations across 8 countries, suggesting a design intended for wide European application, though industrial scaling metrics are not specified.
Based on available project data, there is no mention of patents or specific licensing agreements; the focus is on the dissemination of results.
The project analyzes the legal and policy contexts in 6 countries to ensure that citizen participation aligns with national and EU laws.
The project period runs from 2023-03-01 to 2026-02-28, meaning final results and innovations will be available by early 2026.
The consortium is heavily academic and civil-society driven, consisting of 13 partners from 8 countries. With 5 universities and 7 'other' organizations (including civil society and social service departments), there is a 0% industry ratio. This indicates the output is geared toward public policy and social improvement rather than immediate commercial product development.
Contact Universitaet Innsbruck regarding the dissemination of the 6 core objectives.
Contact us to find a partner for implementing these citizen-voice innovations in your service delivery.
