ONEIO · Project

Cloud Platform That Automates IT Service Integration Across Multiple Vendors in Minutes

digitalMarket-readyTRL 9

Imagine you run a big company and you've hired five different IT vendors — one for email, one for security, one for cloud hosting, and so on. Every time something breaks, your help desk has to manually juggle tickets between all of them, copying information back and forth like a telephone game. ONEIO is basically a universal translator that sits in the middle and automatically connects all these IT systems so tickets, updates, and workflows flow seamlessly without anyone doing manual copy-paste work. It's a cloud service you can switch on in minutes, no special hardware or IT wizardry needed.

By the numbers

55%

of global organizations manage IT sourcing only at operational level

37%

of large businesses dedicate majority of IT budgets to maintenance and management

€130,000

Monthly Recurring Revenue at project start

€3 million

target Monthly Recurring Revenue

€30.9 million

projected revenue target

100

jobs to be created

€9.3 million

projected EBITDA in 5 years

€1,014,300

EU contribution

The business problem

What needed solving

Large organizations juggle multiple IT vendors and service desks, each running separate ticketing and management systems that don't talk to each other. This creates massive manual overhead — 37% of large businesses spend most of their IT budgets just on maintenance and management. The result is higher operational costs, slower response times, and poor customer experience across outsourced IT services.

The solution

What was built

ONEIO is a commercially available SaaS platform for IT service integration that connects multi-vendor ITSM ecosystems automatically. Key deliverables include an adapted configuration manual with procedures for newly developed integration layers and functions, alongside the core cloud platform with built-in ITIL/SIAM support, automatic ticket creation, and centralized multi-sourcing management.

Audience

Who needs this

Enterprise IT directors managing 3+ outsourced IT service vendorsManaged Service Providers handling multi-client ITSM environmentsCIOs at financial institutions with complex IT outsourcing contractsIT operations managers at telecom companies with regional service desksLarge retailers with centralized IT but distributed vendor relationships

Business applications

Who can put this to work

Financial Services

enterprise

Target: Large banks or insurance companies managing multiple IT outsourcing contracts

If you are a large bank dealing with 5-10 IT service vendors and your help desk spends most of its time manually routing tickets between systems — ONEIO developed a cloud-based integration platform that connects all your ITSM tools automatically. With 37% of large businesses dedicating the majority of their IT budgets to maintenance and management, this could free up significant operational spend. The platform claims to cost less than half the price of competing solutions.

Managed IT Services

any

Target: IT service providers and managed service providers (MSPs) handling multi-client environments

If you are an MSP managing IT operations for dozens of clients, each with different ticketing systems — ONEIO built a SaaS platform with block-based architecture that eliminates the need to set up a separate integration for each new client or vendor. It supports ITIL and SIAM out of the box with automatic ticket creation. Since 55% of global organizations manage IT sourcing only at an operational level, there is a large addressable market for service providers who can offer integrated management.

Telecommunications

enterprise

Target: Telecom operators with complex multi-vendor IT ecosystems

If you are a telecom operator running decentralized IT service desks across regions and vendors — ONEIO developed a centralized multi-sourcing operational management tool that provides full transparency of outsourced services. The platform can be set up in minutes thanks to its SaaS model, with no separate maintenance costs, software or hardware investments required. This directly addresses the massive manual workload that drives up operational costs in complex ITSM ecosystems.

Frequently asked

Quick answers

What does ONEIO cost compared to alternatives?

According to project data, ONEIO costs less than half the price of its competitors. It is an all-inclusive SaaS service with no separate maintenance costs, software or hardware investments required. This makes the total cost of ownership significantly lower than traditional service integration solutions.

Can ONEIO scale to handle enterprise-level IT operations?

Yes. ONEIO is designed as a scalable cloud-based system specifically targeting large organizations with complex multi-client/multi-vendor ITSM ecosystems. The company projected scaling from €130,000 Monthly Recurring Revenue to €3 million MRR, indicating confidence in enterprise-grade capacity.

What about IP and licensing — is ONEIO available commercially?

ONEIO is a proprietary SaaS product developed by ONEIO Cloud Oy (formerly Service-Flow), a Finnish SME. It is commercially available as a subscription service. The company website is https://www.oneio.cloud/ for current licensing terms.

How long does implementation take?

According to the project data, ONEIO can be set up in minutes thanks to its SaaS-based nature and block-based architecture. It also eliminates the need to configure the solution separately for each new client or vendor, which drastically reduces onboarding time compared to traditional integration projects.

Does ONEIO work with our existing ITSM tools?

ONEIO provides full ITSM system automation with built-in support for ITIL and SIAM standards. It offers automatic ticket creation and standardized service integrations for all IT service processes. Based on available project data, it is designed to connect to existing ITSM ecosystems rather than replace them.

Is there any independent validation of this product?

The project data states that ONEIO's initial prototypes received international recognition from Gartner and CIOReview. The company also secured EUR 1,014,300 in EU funding through the competitive EIC SME Instrument Phase 2 program, which requires demonstration of market potential.

Consortium

Who built it

This is a single-company project — ONEIO Cloud Oy, a Finnish SME — funded through the EIC SME Instrument Phase 2 with EUR 1,014,300. The 100% industry composition with no university or research partners signals this is purely a commercial scaling effort, not a research project. The company already had a product generating revenue before EU funding, which was used to accelerate market expansion. For a business buyer, this means you are dealing with a commercial software vendor, not a research lab trying to commercialize — the product conversation should be straightforward.

ONEIO CLOUD OYCoordinator · FI

How to reach the team

ONEIO Cloud Oy (Finland) — contact available through their website oneio.cloud

Order a report on this consortium See ONEIO CLOUD OY profile →

Next steps

Talk to the team behind this work.

Want an introduction to the ONEIO team to discuss enterprise integration for your IT operations? SciTransfer can arrange a direct meeting with their commercial team.

Order a report on this topic More in Digital & ICT