Imagine a city where the people who need help the most are the ones least likely to use the services provided. This work looks at why that gap exists and how to fix it. It's like redesigning a building's entrance so that everyone, regardless of their background, feels welcome and heard. By involving the actual users in the design process, the goal is to make public services work for everyone.
Public services often fail to reach the most vulnerable citizens due to deep-seated distrust and systemic inequalities. This leads to low adoption of essential services and inefficient policy outcomes.
A set of scalable strategies and policy recommendations developed through quantitative analysis and action-research pilots with vulnerable groups.
If you are a digital government service provider dealing with low adoption rates among marginalized groups — this project developed scalable strategies that increase trust and engagement. By applying these insights, you can design interfaces and processes that reduce political and social inequalities.
If you are a consultancy dealing with inefficient social policy implementation — this project developed action-research pilots that strengthen the voice of vulnerable citizens. This allows you to offer clients a proven method for creating more inclusive and effective public services.
If you are a polling firm dealing with skewed data because vulnerable groups don't participate — this project developed an 'alliance of knowledge' approach. This helps you reach and accurately represent populations that typically distrust political institutions.
Based on available project data, no specific pricing or commercial cost for the resulting strategies is provided.
Yes, the project's main objective is to design scalable and generalizable strategies to reduce inequalities across 8 European countries.
Based on available project data, there is no mention of patents or specific licensing terms; the focus is on policy recommendations and campaigns.
The project aims to contribute to democratic participation in social policies at local, national, and European levels through viable policy recommendations.
The project runs from 2023-01-01 to 2026-12-31, meaning final results and campaigns will be available toward the end of 2026.
The consortium is heavily weighted toward non-industrial actors, consisting of 11 partners from 8 countries. With 4 universities, 1 research organization, and 6 'other' entities (including the coordinator BEWEGING), there is a 0% industry ratio. This indicates the output is primarily academic and policy-driven rather than a commercial product.
Contact BEWEGING in Belgium for details on the action-research pilots.
Contact us to find out how to apply these inclusive design strategies to your GovTech product.
