TRUST-IT SERVICES SRL

Their core work

Trust-IT is an Italian SME specializing in communication, dissemination, and stakeholder engagement for European research and e-infrastructure projects. They help large scientific initiatives — particularly around the European Open Science Cloud (EOSC) and research data infrastructure — reach their audiences, build communities, and translate complex technical outputs into accessible messaging. Their work spans project communication strategies, community building for research infrastructures, and supporting policy-driven data initiatives across multiple scientific domains.

What they specialise in

How they've shifted over time

In their early H2020 period (2015–2018), Trust-IT focused on cybersecurity simulation platforms, privacy, ICT standardisation, and 5G ecosystem communication — supporting projects that needed to reach technical and policy audiences. From 2019 onward, their work shifted decisively toward the EOSC ecosystem, FAIR data principles, open science, and citizen science engagement. This reflects a strategic pivot from broad ICT communication toward becoming a go-to partner for Europe's open science and research data infrastructure community.

Trust-IT is consolidating as the leading communication partner for EOSC-related and FAIR data initiatives, making them a natural choice for any future open science infrastructure project needing professional outreach.

How they like to work

Trust-IT overwhelmingly operates as a support partner rather than a project leader — only 2 of 36 projects as coordinator, with 16 as third party (typically a communication/dissemination subcontractor). They work in very large consortia (449 unique partners across 45 countries), indicating they are brought in by many different lead organizations rather than running their own teams. This makes them easy to integrate: they know how large EU consortia work and adapt to different project cultures.

With 449 unique consortium partners across 45 countries, Trust-IT has one of the broadest networks in the EU research communication space. Their connections span major e-infrastructure providers (EGI, EUDAT, GÉANT ecosystem), research institutes, and universities across all of Europe.

What sets them apart

Trust-IT occupies a niche that few SMEs fill well: professional communication and community engagement embedded directly inside research infrastructure projects. While most communication agencies lack the technical depth to work with EOSC or cybersecurity projects, and most technical partners lack communication expertise, Trust-IT bridges both worlds. Their 16 third-party engagements show that project coordinators actively seek them out for this specific capability — they are a trusted repeat choice across the EOSC ecosystem.

Highlights from their portfolio

• Blue Cloud
  One of only two projects Trust-IT coordinated, with their largest single funding (EUR 639K), piloting marine research services for EOSC.
• EOSCsecretariat.eu
  Received EUR 694K for supporting EOSC governance coordination — the administrative backbone of Europe's open science cloud.
• FAIRsFAIR
  EUR 592K for fostering FAIR data practices across Europe — positioned Trust-IT at the center of research data policy implementation.