BISON focused specifically on big data analytics for contact centers, including multilingual speech processing and business intelligence extraction.
TELEFONICA MOVILES ESPANA SA
Major Spanish telecom operator contributing big data analytics, connectivity infrastructure, and cybersecurity capabilities to large European R&I consortia.
Their core work
Telefonica Moviles Espana is the mobile telecommunications arm of Spain's Telefonica Group, one of Europe's largest telecom operators. In H2020, they contributed big data analytics, speech processing, and network infrastructure expertise to projects spanning contact center intelligence, elderly care, cybersecurity, and smart living. Their role centers on applying telecom-grade data processing and connectivity capabilities to cross-sector innovation challenges.
What they specialise in
ECHO built a European cybersecurity network with federated cyber ranges, early warning systems, and skills frameworks — their largest funded project at EUR 500,750.
ehcoBUTLER developed an ecosystem for independent living of elderly people with mild cognitive impairment, running from 2015 to 2022.
LIV.IN applied co-creation methods in the ICT sector for smart homes and smart health with citizen engagement.
How they've shifted over time
In their early H2020 period (2015-2017), Telefonica Moviles focused on applying their core telecom capabilities — big data processing, multilingual speech analytics, and contact center intelligence — to business optimization. From 2018 onward, their focus shifted markedly toward societal applications (smart homes, smart health, co-creation with citizens) and cybersecurity (federated cyber ranges, early warning systems, security certification). This evolution mirrors the broader telecom industry pivot from pure connectivity services toward security and digital society infrastructure.
Telefonica Moviles is moving from data analytics applications toward cybersecurity infrastructure and societal digital services, making them relevant for future projects requiring secure, large-scale connected systems.
How they like to work
Telefonica Moviles has participated exclusively as a consortium partner, never coordinating — consistent with large corporates that contribute specific technical capabilities rather than managing research agendas. With 78 unique partners across 24 countries from just 4 projects, they operate in large, diverse consortia (averaging ~20 partners per project). This makes them an accessible partner: experienced in multi-national collaboration and comfortable in supporting roles where they bring infrastructure and data capabilities.
Across 4 projects, they have collaborated with 78 unique partners in 24 countries, indicating participation in very large pan-European consortia with broad geographic reach well beyond their Spanish base.
What sets them apart
As a major telecom operator, Telefonica Moviles brings real-world infrastructure, massive datasets, and operational scale that universities and SMEs simply cannot offer. Their combination of big data processing capability with direct access to millions of end-users makes them a valuable pilot and deployment partner. For consortium builders, they represent a credible industry end-user that strengthens exploitation and market uptake sections of proposals.
Highlights from their portfolio
- ECHOTheir largest H2020 investment (EUR 500,750) in a major European cybersecurity network — signals strategic commitment to security as a growth area.
- BISONMost aligned with their core telecom business — applied big data and multilingual speech analytics directly to contact center operations, demonstrating real industry use cases.