HEWLETT-PACKARD CUSTOMER DELIVERY SERVICES ITALIA SRL

Their core work

Hewlett-Packard Customer Delivery Services Italia is the Italian service delivery arm of HP, providing enterprise IT infrastructure, cloud services, and cybersecurity expertise to EU research consortia. They contribute large-scale cloud orchestration, DevOps automation, and security certification capabilities as a third-party provider embedded within broader research projects. Their involvement spans healthcare IT platforms, transport security systems, cloud certification frameworks, and immersive media infrastructure — always in the role of technology service provider rather than research performer.

What they specialise in

How they've shifted over time

HP Italy's H2020 involvement is concentrated in a short window (2019–2021 start dates), so evolution is modest but visible. Early projects (GATEKEEPER, E-CORRIDOR) focused on data privacy, health risk detection, and transport security — essentially applying enterprise IT capabilities to domain-specific challenges. Later projects (MEDINA, PIACERE, CHARITY) shifted toward cloud-native concerns: automated certification, Infrastructure as Code, and immersive media orchestration, reflecting HP's broader move toward cloud platform services.

Moving from domain-specific IT support toward cloud-native infrastructure services — expect future interest in automated compliance, IaC tooling, and high-bandwidth cloud orchestration.

How they like to work

Exclusively a third-party contributor across all five projects — they never lead or formally participate as a consortium member, suggesting they provide specific commercial services or infrastructure under subcontract arrangements. With 95 unique partners across 21 countries, they connect to large, diverse consortia but always in a supporting capacity. This makes them a reliable service provider to plug into existing consortia rather than a partner who will co-design the research agenda.

Connected to 95 unique partners across 21 countries through their five third-party engagements, reflecting the large consortium sizes typical of H2020 ICT and security calls. Their network is broad but indirect — mediated through the lead partners who subcontract HP's services.

What sets them apart

As an HP entity, they bring enterprise-grade IT infrastructure and global vendor support that academic or SME partners simply cannot match. Their consistent third-party role means they specialize in delivering production-quality cloud, security, and DevOps services without the overhead of full consortium participation. For coordinators who need reliable commercial infrastructure backing for their project demonstrators, HP Italy offers a tested path through five completed H2020 engagements.

Highlights from their portfolio

• MEDINA
  Directly addresses the EU Cybersecurity Act with continuous cloud certification — highly relevant as compliance requirements tighten across European cloud services
• CHARITY
  Tackles cloud infrastructure for holography and extended reality, representing HP's push into next-generation immersive media delivery
• PIACERE
  Focused on Infrastructure as Code with self-learning and self-healing mechanisms — a practical DevOps automation project with clear enterprise adoption potential